Refund policy

If you have an issue with your order, please contact our Customer Service Team at
📧 sales@gladsundayus.com

To help us assist you quickly, please include:

• Invoice number
• SKU(s) in question
• Quantity involved

Return Eligibility

• Items are non-returnable after 30 days
• No returns on discontinued or clearance products
• Non-returnable items are marked on the product page with an orange underline

Custom Orders

Custom-made products, including logo-printed or modified items, are final sale and non-returnable.

Credits & Restocking

• No cash refunds – store credit only
• Allow 14 business days for processing after we receive your return
• Restocking fee: 20% or $25 minimum (whichever is greater)
• Both outbound and return shipping costs are the customer’s responsibility

Incorrect or Damaged Orders

If we made a mistake:

•  We’ll cover the shipping
•  A prepaid return label will be issued
•  We will send a replacement order at no charge

Customer Responsibility

•  We are not responsible for delays caused by incorrect addresses or failure to follow return procedures
•  Refused deliveries will be treated as unauthorized returns